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FAQs

 

Frequently Asked Questions (FAQs) – PakTrends

1. How long will my order take to arrive?

  • Orders to major cities usually arrive within 3–5 business days.
  • Orders to other cities or remote areas may take 4–7 business days.

2. Do you offer free shipping?

  • Yes, we offer free shipping on orders above PKR [your amount].
  • For orders below this, a small flat shipping fee applies.

3. How can I track my order?

  • Once your order is shipped, you will receive a tracking number via email or WhatsApp.
  • You can track your order directly on the courier’s website.

4. Can I change my shipping address after placing an order?

  • Changes are only possible before the order is shipped.
  • Contact us immediately at thepktrends@gmail.com or +92333-0332992.

5. What is your return policy?

  • We accept returns for damaged, defective, or incorrect items within 48 hours of delivery.
  • Items must be unused and in their original packaging.

6. How do I request a refund?

  • Contact our support team with your order number and photos of the issue.
  • Refunds are processed after inspecting the returned item and usually take 3–7 business days.

7. What payment methods do you accept?

  • We accept all major credit/debit cards, bank transfers, and Cash on Delivery (COD) where available.

8. How do I contact customer support?


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