(FAQs) – PakTrends: Online Shopping Site

1. Do you offer Cash on Delivery (COD)?
Yes, we provide Cash on Delivery (COD) service across Pakistan for your convenience.

2. How long will it take to receive my order?
Delivery time usually takes 3–5 working days, depending on your location. Remote or rural areas may take slightly longer.

3. Do you offer returns?
Yes, we have a 3-day return policy. If your item is unused, in its original packaging, and has proof of purchase, you can request a return. Please contact us at thepktrends@gmail.com to start the process.

4. What should I do if my item arrives damaged or incorrect?
If you receive a damaged, defective, or wrong product, please contact us immediately at thepktrends@gmail.com with your order details. We’ll resolve the issue as quickly as possible.

5. Can I exchange a product?
We currently don’t process direct exchanges. If you’d like a different product, the easiest way is to place a new order for your preferred item. If there’s an issue with your original order (damaged, defective, or wrong item), please contact us.

6. Do you ship outside Pakistan?
At the moment, PakTrends only delivers within Pakistan. International shipping may be introduced in the future.

7. What payment methods do you accept?
We currently accept Cash on Delivery (COD). Online payment options will be added soon for faster checkout.

8. How do I track my order?
Once your order is shipped, you will receive a tracking number via email or SMS. You can use this number on the courier’s website to check your delivery status.

9. Do you have physical stores?
No, PakTrends is an online-only store. All orders are placed through our official website.

10. How do I stay updated on new arrivals?
Follow us on social media and subscribe to our newsletter to get updates on new arrivals, trending products, and exclusive deals.

11. What happens if I miss the delivery?
If you miss a delivery attempt, the courier will usually try again. In case of repeated delivery failures, please contact the courier or our support team for assistance.

12. Are the products original and reliable?
Yes, we carefully source products from trusted suppliers to ensure quality and authenticity. Each product goes through quality checks before shipping.

13. Do you offer discounts or sales?
Yes! We frequently run discount campaigns and exclusive promotions. Keep an eye on our website banners and social media pages for the latest deals.

14. Can I cancel my order after placing it?
Orders can be canceled within 12 hours of placement by contacting us directly. Once an order is shipped, it cannot be canceled.

15. How can I contact customer support?
You can reach us anytime via:
📩 Email: thepktrends@gmail.com
📞 WhatsApp: +92 333 0332992

Thankyou for Everything!